William's Blog...with a smile!

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Want to receive Great customer service?

So you want to receive great customer service.

Well there is one thing you need to do.

We have all seen the person that has yelled at the person they are asking help from.

 

So here it is...

1. smile

2. nicely explain your situation.

3. be patient

4. DON'T YELL

5. Remember the store has policies.  (policies that can be stretched especially by supervisors AT TIMES).

6. Treat these people the way that you really want to be treated...ie;  Don't yell and swear at them if you don't want to be treated that way.

 

Remember, these people have rules the company have made and they need to follow them.

Put yourself in their shoes...

Comment balloon 10 commentsWilliam Feela • June 18 2018 03:30AM

Comments

Always a good reminder to smile and treat other folks as you would like to be treated.  I know sometimes we all get fed up, but we need to think!  Good post.  

Posted by Joan Valverde, GRI,CDPE,CNE,MRP,SRES Colo Sprgs, Blk Forest, Monu (Synergy Realty Group Inc) about 1 month ago

I think it all comes down to respect and to know these people are not against you, they are just doing their jobs William...

Posted by Paul S. Henderson, REALTOR®,CRS,, Tacoma Washington Agent/Broker & Market Authority! (RE/MAX Professionals.) about 1 month ago

Oh no doubt William Feela - but you just know that sometimes all you want to do is yell at someone and ask if they took stupid pills that morning instead of vitamin pills! I'm not saying anyone should do that, but the temptation can be great.

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (RE/MAX Executive | Charlotte, NC) about 1 month ago

Great tips, William.  I'm willing to bet that at least some of the time they might work!

Posted by Myrl Jeffcoat, Greater Sacramento Real Estate Agent (GreatWest Realty) about 1 month ago

You generally get the treatment that you put out to others.

Posted by Vern Eaton, Realtor 651-674-7449 about 1 month ago

Good afternoon William. I am convinced that customer service is dead, at least to me from providers who lie, are rude and don't care. #1 is Spectrum. They are the worst.

Posted by Sheila Anderson, The Real Estate Whisperer Who Listens 732-715-1133 (Referral Group Incorporated) about 1 month ago

Treat others as they would like to be treated. It really isn't hard to figure out but not many do it.

Posted by Debbie Reynolds, Your Dedicated Clarksville TN Real Estate Agent (Platinum Properties) about 1 month ago

Isn't it amazing how true and timeless the Golden Rule was, is and continues to be?

Posted by Michelle Carr-Crowe-Top 1% Diamond Certified Real Estate Team Sells Cupertino San Jose Homes-Just Call 408-252-8900, Family Helping Families Buy & Sell Homes 40+ Years (Get Results Team...Just Call (408) 252-8900!) about 1 month ago

Customer service seems to be a dying art these days and while I have had quite a few companies test my patience, I tend to keep my cool.

Posted by JL Boney, III, Columbia, SC Real Estate (Coldwell Banker) about 1 month ago

I agree. So much more can get done by being respectful.Screaming at people does not work.

Posted by Kat Palmiotti, The House Kat (Grand Lux Realty, 914-419-0270, kat@thehousekat.com) 13 days ago

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