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Is your agent the reason why your offer was rejected?

Here in Minnesota many of the agents including myself personally present our offers.

Especially in Multiple offer situations.

A few years back there was 3 of us chatting waiting to be called in.

When the agent came out one of the other agents, (a young lady from a large agency) jumped up and proclaimed to be first.

 

She came out with a smirk and told us...Good Luck, I have it in the bag.

The other agent went next and then myself.

I was in with the agent and the sellers for a longer time than the other two.

 

After they had no more questions I went outside with the others.

5 minutes later I was told to come back in and the other two we sent away.    The young agent wanted to talk with the Sellers again, but the sellers said no.

 

I was told my offer was NOT the highest.  But, If my clients would come up in their offer by $2500 they would accept it as written.

I excused myself old my client and she said YES!!

 

The sellers were happy.

But, why did they not take the higher offer of the other agent?

 

Because, she sat down with the sellers and proclaimed that her agency was the best in the area and that SHE personally had never lost a  multiple offer bid.

The sellers were totally put off by her attitude and that is why they countered my clients offer with less money than the other agents offer.  To them Professionalism was important.

 

So, are you losing out on multiple offers because of your agent?  You may want to listen more closely to that person before you write the next offer.

 

 

Comment balloon 30 commentsWilliam Feela • July 22 2017 02:40AM

Comments

William Feela - it is not a common practice here to present the offer in person.

You did a great job - listening to what sellers wanted. Your clients are lucky to have you as their agent.

Posted by Praful Thakkar, Andover, MA: Andover Luxury Homes For Sale (LAER Realty Partners) over 1 year ago

I like you always present in person whenever possible.

Being cocky like that can get you knocked down to size.

Posted by Vern Eaton, Realtor 651-674-7449 over 1 year ago

Good morning again William and amen. Sometimes the arrogant shoot themselves in the head. Well done.

Posted by Sheila Anderson, The Real Estate Whisperer Who Listens 732-715-1133 (Referral Group Incorporated) over 1 year ago

Unfortunately I have met far too many agents like this one, and have regretted accepting their offers right up to closing.

Posted by Bob Crane, Forestland Experts! 715-204-9671 (Woodland Management Service / Woodland Real Estate, Keller Williams fox cities) over 1 year ago

I came to this post because I saw that Vern Eaton re-blogged it.  I don't know how I missed this the first time.  Great lesson for all agents.

Posted by Gabe Sanders, Stuart Florida Real Estate (Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales) over 1 year ago

Agents have EVERYTHNG to do with whether or not an offer is accepted !

Posted by Sally K. & David L. Hanson, WI Realtors - Luxury - Divorce (EXP Realty 414-525-0563) over 1 year ago

I've seen more than one agent get an offer rejected or lose a listing simply due to their arrogant attitudes.

Posted by Jeff Pearl, Full Service Full Time Realtor (RE/MAX Distinctive / LIC in VA) over 1 year ago

Good morning William Feela ,

I'm so glad that Gabe Sanders re-blogged your post. It is not accepted practice to present an offer directly to the sellers here. However many sellers and buyers don't realize the importance of the integrity and professionalism of their agent until it's too late.

Posted by Dorie Dillard CRS GRI ABR, Serving Buyers & Sellers in NW Austin Real Estate (Coldwell Banker United Realtors® ~ 512.346.1799) over 1 year ago

I was on a jury once that made it's decision based on the cocky attitude of one of the lawyers. Impressions can be very powerful!

Who represents you and how they present themselves can make or break your chances of success.

Posted by Sharon Tara, New Hampshire Home Stager (Sharon Tara Transformations) over 1 year ago

William- I am so glad that Gabe Sanders reblogged this. What a humble reminder that arrogance and cockiness don't always fool others!

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) over 1 year ago

William awesome post!  And this is so true some agents simply do not represent their clients in a professional manner. It makes a huge difference.

Posted by Anna Banana Kruchten CRB, CRS 602-380-4886, Arizona's Top Banana! (Phoenix Property Shoppe) over 1 year ago

And my oh my, do people talk.  Thanks Gabe Sanders.  And, thank you William Feela

Posted by Randy Hilman, Associate Broker, What Matters to You, Means Everything to Me! (Randy Hilman Homes) over 1 year ago

Yes, reputation goes a long way. Don't burn your bridges - best advice I can give you, because as we say in the southwest, there will be a day of reckoning.

Posted by Richard Bazinet /MBA, CRS, ABR, Phoenix Scottsdale. Sellers, Buyers & Relocations (Realty ONE Group) over 1 year ago

Great advice William Feela - when you do this too many times, as Richard Bazinet /MBA, CRS, ABR said, reputation goes a long way.  After a while the word gets around.  

Posted by Vickie Teel, It's all about YOU! (Allison James Estates & Homes) over 1 year ago

I can tell you that happens here too - in fact, the same situation happened recently (my client's Offer wasn't the highest either). And it's the same few names that you hear too, William!

It's sad that always being right and being a not-so-nice person costs your buyers in bidding wars, isn't it?! 

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) over 1 year ago

Love that! Great post. Thanks for sharing.

Posted by Kevin Ray, REALTOR & U.K. Real Estate Consultant (Keller Williams Realty - Denver Southeast) over 1 year ago

I congratulate the sellers on their perspicacity!  That agent would have been a nightmare! and congratulations on the sale and the feature.

Posted by Lise Howe, Assoc. Broker and Attorney Licensed in DC, MD, VA, (Keller Williams Capital Properties) over 1 year ago

People do business with people, and the old adage "you get more flies with a teaspoon of honey that a quart of vinegar" certainly applies to that situation. There are times when a bit of bravado or applied confidence can work in our favor, but if it crosses the line into arrogance, it's usually over.  

It works the same in marketing; when I get a piece of mail at home from an agent who suddenly declares themselves an "expert" in my area and brags about production, it's a huge red flag.  It reveals they are counting on uninformed homeowners who they think will be wowed by how great they say they are.  Punt.

Posted by Graig Griffin, SIOR, Commercial Real Estate - Utah and Nevada (Utah Advisors | Windermere Commercial) over 1 year ago

I get referrals and the buyer will say they want "an aggressive agent."  Buyers may think the first agent is aggressive but look how that panned out!  Great post!

Posted by Francine Viola, In Tune with your Real Estate Needs - Olympia WA (Coldwell Banker Evergreen Olympic Realty, Olympia WA) over 1 year ago

Buyer agents usually don't present the offers in our market, but I can tell you that the seller asks a lot of questions in a multiple offer situation and a lot of times, they question the agent. 

Posted by Jeanne Gregory, The most important home I sell is YOURS! (RE/MAX Southwest) over 1 year ago

Hi William

It's rare to present offers here, but there are certainly ways to present an offer in an email in a way that can help win the acceptance. Attitude, as the agent, is not going to do it.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) over 1 year ago

Interesting post, yet few sellers would settle for less money because they disliked the buyer's agent, in my experience anyway.  However, there are exceptions to everything and closing quickly is sometimes more important than waiting for more money and has nothing to do with the buyer's agent' attitude. 

Posted by Kimo Jarrett, Pro Lifestyle Solutions (WikiWiki Realty) over 1 year ago

No two situations are the same.  One needs to read the other side and adjust accordingly.  In this situation, your way worked.  In another situation, the aggressive agent's way might have worked.  But I do agree that the majority of time, "Nice" seems to work best.

Posted by Tim Maitski, Truth, Excellence and a Good Deal (Atlanta Communities Real Estate Brokerage) over 1 year ago

I'm glad it worked in your favor. We don't get to go "toe-to-toe" here with our offers, so in that respect, we have to anticipate the questions and concerns of the seller. It never helps to be cocky or over-confident.

Posted by Pat Starnes-Front Gate Realty, 601-991-2900 Office; 601-278-4513 Cell (Front Gate Real Estate) over 1 year ago

So interesting!  It's common there to take the time and present an offer to the seller and the listing agent?  I've never done that.  I could, it's just not a common practice here, even with multiple offers.  Your buyers are fortunate to have you!  I would have been turned off by a boastful agent as well.

Posted by Mary Hutchison, SRES, ABR, Experience Agent in Kansas City Metro area (Better Homes and Gardens Real Estate-Kansas City Homes) over 1 year ago

Thanks for your post William Feela . SO true that attitude alone can make or break a sale.
Thanks for sharing!
Bruce

 

Posted by Bruce Kunz, REALTOR®, Brick & Howell NJ Homes for Sale (C21 Solid Gold Realty, Brick, NJ, 732-920-2100) over 1 year ago

I love this post. I am reminded that people want to know "what is in it for me?"

We can spend too much time on pumping ourselves the other person get put off and we loose the deal.

Thanks so much for sharing.

Posted by John Wiley, Lee County, FL Real Estate GRI, SRES,GREEN,PSA (Right Move Real Estate Group- EXP Realty) over 1 year ago

Being confidently humble is always the best approach. Arrogance never goes over well. Great post. 

Posted by Stavrula "Sam" Crafa, RNC,GRI, CDPE, PSA, Providing the integrity and service you deserve. (Future Home Realty) over 1 year ago

Great story. You are totally right, professionalism is the most important thing in getting good deals. I always choose to work with the professionals like https://www.ozessay.com.au - skills and experience are vital aspects for me to pick the perfect team to cooperate with. Thank you for posting!

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