William's Blog...with a smile!


I had a great surprise today in the mail....

I thought it may happen but I was not real sure.

I was given this Jig Saw puzzle for Christmas.



After 4 nights of working on it...I was missing a piece.

I went on the web sight and explained my dilemma.  I asked if they kept extra puzzle pieces on hand and if so I needed such and such piece.


I got an Email back and was told they did not have extra pieces.  (SHOOT)

Each puzzle is cut individually so the pieces would not match up.  ( This I did not know)


But the letter continued...They were very sorry about the problem and take it very seriously.   I was asked to send a panel from the front of the box and it would be replaced FREE of charge with the same puzzle or one similar.


Today I got the puzzle...the same one!

It took about 4 weeks just as I was told.

A side note, when I went onto their web site I found they had frames and other puzzles I will be ordering.


So WHO is this company

Master Piece Puzzle company

Oro Valley, Arizona.


Web Site is        masterpiecesinc.com    Because of their service and quality I WILL be ordering more directly from them.


Check them out!!!!

Comment balloon 13 commentsWilliam Feela • April 06 2016 03:24PM


This company has all the pro baseball teams and some football also.

Posted by William Feela, Realtor, Whispering Pines Realty 651-674-5999 No. (WHISPERING PINES REALTY) over 4 years ago

Now that is what I call "customer support" and they will definitely be on my list for family members who love puzzles.  Thanks for sharing!

Posted by Susan Laxson CRS, Local Knowledge & Global Network (Palm Properties) over 4 years ago

Hi William.  I am so glad to hear that your puzzling problem was solved.

Posted by Conrad Allen, Webster, Ma, Realtor (Re/Max Professional Associates) over 4 years ago

Very neat William Feela . You, a baseball fan... who woulda thunk 

Posted by Bob "RealMan" Timm, Owner of Ward Co. Notary Services, retired Realtor (Ward County Notary Services) over 4 years ago


Game on . . . . The baseball season has started . . . . and you have a new puzzle . . . . Life is good in Minnesota.

Good luck and success.

Lou Ludwig

Posted by Lou Ludwig, Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC (Ludwig & Associates) over 4 years ago

You have inspired me William Feela I can't remember the last time I worked a puzzle, now I need to get one!

Posted by Lisa Von Domek, ....Experience Isn't Expensive.... It's Priceless! (Lisa Von Domek Team) over 4 years ago

Hello William ...

How nice of them to fix the missing piece problem with another puzzle.

Posted by Robert Vegas Bob Swetz over 4 years ago

It's good to see that great customer service is alive and well with some companies, William.

Posted by Gabe Sanders, Stuart Florida Real Estate (Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales) over 4 years ago

Good morning William. My wife just loves puzzles, in fact she has two she hasn't started on.  Great customer service keeps people coming back.  Thankfully there are still some businesses out there where the customer comes first.

Posted by James Dray, Exceptional Agents, Outstanding Results (Fathom Realty) over 4 years ago

Good morning William,

Good thing it wasn't the master key in an arch to complete.

Make yourself an astonishing day.

Posted by Raymond E. Camp, Licensed Real Estate Salesperson Greater Rochester (Howard Hanna Real Estate Services) over 4 years ago

It is interesting that they sell more than just puzzles.  But, now with the intenet it is easy to expand your business

Posted by Vern Eaton, Realtor 651-674-7449 over 4 years ago

William, That is great customer service!! The absence of which is the missing piece of the puzzle for so many businesses.  

Posted by Kathleen Daniels, San Jose Homes for Sale-Probate & Trust Specialist (KD Realty - 408.972.1822) over 4 years ago

Great service Bill, now it is time to start over with the new puzzle, I hope all the pieces are in this one.

Posted by Bob Crane, Forestland Experts! 715-204-9671 (Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities) over 4 years ago