William's Blog...with a smile!

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I had a great surprise today in the mail....

I thought it may happen but I was not real sure.

I was given this Jig Saw puzzle for Christmas.

 

 

After 4 nights of working on it...I was missing a piece.

I went on the web sight and explained my dilemma.  I asked if they kept extra puzzle pieces on hand and if so I needed such and such piece.

 

I got an Email back and was told they did not have extra pieces.  (SHOOT)

Each puzzle is cut individually so the pieces would not match up.  ( This I did not know)

 

But the letter continued...They were very sorry about the problem and take it very seriously.   I was asked to send a panel from the front of the box and it would be replaced FREE of charge with the same puzzle or one similar.

 

Today I got the puzzle...the same one!

It took about 4 weeks just as I was told.

A side note, when I went onto their web site I found they had frames and other puzzles I will be ordering.

 

So WHO is this company

Master Piece Puzzle company

Oro Valley, Arizona.

 

Web Site is        masterpiecesinc.com    Because of their service and quality I WILL be ordering more directly from them.

 

Check them out!!!!

Comment balloon 13 commentsWilliam Feela • April 06 2016 03:24PM
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