I thought it may happen but I was not real sure.
I was given this Jig Saw puzzle for Christmas.
After 4 nights of working on it...I was missing a piece.
I went on the web sight and explained my dilemma. I asked if they kept extra puzzle pieces on hand and if so I needed such and such piece.
I got an Email back and was told they did not have extra pieces. (SHOOT)
Each puzzle is cut individually so the pieces would not match up. ( This I did not know)
But the letter continued...They were very sorry about the problem and take it very seriously. I was asked to send a panel from the front of the box and it would be replaced FREE of charge with the same puzzle or one similar.
Today I got the puzzle...the same one!
It took about 4 weeks just as I was told.
A side note, when I went onto their web site I found they had frames and other puzzles I will be ordering.
So WHO is this company
Master Piece Puzzle company
Oro Valley, Arizona.
Web Site is masterpiecesinc.com Because of their service and quality I WILL be ordering more directly from them.
Check them out!!!!